• Blockchain in Financial Markets: How to Gain an Edge

    With all the noise surrounding distributed ledger technology (DLT), you’d expect participants in financial markets to be racing full-bore to get ready for it. But many are not. Part of the reason is concern about the scope and cost of the challenge. Presented almost daily with new claims about blockchain’s ...
  • Orchestrating a Successful Digital Transformation

    When Bain & Company recently surveyed 1,000 companies around the world to gauge their level of digital readiness, two things became abundantly clear: The payoff from digital transformation can be impressively high, but the success rate is regrettably low. View PDF (1.40 MB)
  • Customer Behavior And Loyalty In Insurance: Global Edition 2017

    Insurers have long struggled to attract and retain customers. They do business in a highly competitive marketplace, and they sell a product that many consumers consider to be a commodity. Customers often cite price as their main reason for buying an insurance policy—particularly in property and casualty (P&C). Many consumers ...
  • Simple & Digital: Happier Customers and Radically Lower Costs in Telecom

    Telecommunications companies are the cornerstone of the digital revolution: Everything that happens over a network requires their participation. Yet, many telcos struggle to realize the digital technology advantages that their services deliver to customers. Large telecom companies invest billions of dollars in the networks and operations that make a digital ...
  • Customer Loyalty In Retail Banking: Global Edition 2016

    Delight customers, and costs will drop out. It might sound counterintuitive, but this approach can change the trajectory of profits for large, traditional retail banks that have been frustrated by the slow pace of taking out costs. View PDF (5.33 MB)